ARRIS has technical support offices around the world staffed with highly trained engineers to help you.
For details on ARRIS Technical Support contracts, please contact your ARRIS account representative or Marilyn Altman, Sr. Director-Technical Services.
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12 months
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- E-mail and phone support during normal business hours
- Emergency support 24 x 7 x 365
- Priority for remote diagnostics and testing
- Problem escalation procedure
- Maintenance and emergency releases.
(Customer-installable fixes and updates to operational software. Does not include major new feature releases.)
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12 months
(from purchase of PhonePlus-Gold) |
- All PhonePlus-Silver benefits
- New feature releases (does not include fee-based, “keyed” features)
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" All equipment must be covered by a contract.
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