Solutions
Network Service Assurance
OpsLogic Service Visibility Portal
Powerful Web-based Visibility and Interactive Diagnostics of all Service Assets
The Auspice® OpsLogic® Service Visibility Portal (SVP), a component of OpsLogic ServiceManager, gives your customer service representative (CSR) a single, comprehensive view of subscriber devices, softswitch and provisioning information – all in one screen. This eliminates the need for CSRs to access multiple systems, shortening the average call time to save money and improve customer satisfaction. The CSR may also easily perform device resets or line diagnostics simply and easily across a wide range of device manufacturers without needing to know the intricacies of each manufacture’s devices .
SVP streamlines the efficiency of the first point-of-contact CSR by obtaining information for an individual subscriber, viewing the subscriber’s devices and supporting devices through a web-based GUI, correlating data throughout the network, diagnosing failures, and resolving various customer concerns in real time.
The result? You’re able to resolve more customer issues on the first call, substantially reduce the time required for service calls, and increase customer satisfaction.
- Network Service Assurance
- Bandwidth Consumption Analysis
- Power Monitoring & Testing
- Operational Network Dashboard
- Remote Management and Diagnostics
- Professional Services
“We’ve deployed solutions that have enabled us to improve service reliability, enrich customer care, shorten mean-time-to-repair and reduce IT and operations costs.”
Charlotte Field, Senior VP – Technical Field and Network Operations, Comcast