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Auspice Announces New Remote Management and Diagnostics Solution for Field Services
OpsLogic FieldView provides a new level of remote network service assurance and subscriber support for field services technicians
Waltham, MA ― June 17, 2008 ― Auspice Corporation, the leading provider of real-time operations automation and network service assurance solutions for communications service providers, today announced the launch of OpsLogic® FieldView. This new remote management and diagnostics solution enables field service technicians to resolve customer issues faster and more efficiently by providing a single, comprehensive view of cross-system status and device information.
OpsLogic FieldView’s web-based, on-demand access offers real-time status information about customer cable modem and E-MTA devices, while correlating status information from customer billing and provisioning systems . It also allows field technicians to view KPIs via their handheld devices and creates a permanent Subscriber Certificate of Record “SCORE Card™” that produces an auditable record of installations and repairs. The SCORE Card is used to verify day-after installation status and records installer success rates.
In addition, FieldView enables technicians to view information from the provisioning system, as well as the CMS, for a full 360 degree view of the subscriber’s environment and associated systems.
OpsLogic FieldView Features
Management verification of day-after installation status.
Advanced tools to manage, reset and view device details via a wide variety of mobile web browsers.
Unparalleled web-based view of the real-time status of customer devices correlated with billing and provisioning information.
Isolates and verifies the cause of service outages through an on-demand analysis of the HFC devices and supporting servers.
Integrates easily with third-party customer service and field service tools.
Gives field technicians a 360 degree view of the subscriber’s device and environment.
“This new solution brings the power of our network service assurance solutions directly to the field for greater efficiencies that will improve the customer experience,” comments Ron Remy, President of Auspice Corporation. “OpsLogic FieldView enhances Auspice’s proven ability to help service providers successfully launch, manage and support advanced new services to meet the ever growing expectations of their customers while enhancing their Quality of Experience.”
The OpsLogic Suite currently manages 20 million DOCSIS and PacketCable devices worldwide. Leading communication service providers rely on Auspice’s field-tested, scalable OpsLogic solutions to roll out and manage advanced IP-based services with confidence through real-time network service assurance support.
About Auspice
Auspice provides network service assurance solutions that automate manual operation support processes for leading MSOs and communications service providers. Auspice products monitor, integrate and correlate events across diverse network environments providing real-time monitoring, analysis and integration into customers’ network operations centre (NOC), customer support, and field service operations to proactively manage all their IP-based broadband services. Through the intelligent automation Auspice solutions deliver, customers realise tangible, documented business benefits that include increased reliability and operational efficiencies that deliver superior customer experiences and improve the bottom line. Founded in 1997, Auspice ( HYPERLINK "http://www.auspicecorp.com/" www.auspicecorp.com) corporate headquarters are located at 130 Turner Street, Waltham, MA, with regional offices in Denver, Mexico City, Mexico, and Villars-sur-Glâne, Switzerland.
For more information, contact:
Alan Poon
Director of Marketing
Auspice Corporation
781-398-3220
apoon@auspicecorp.com
Auspice and OpsLogic are registered trademarks of Auspice Corporation.
“Now we have a unified tool that gives our technicians a single view across multiple services – voice, video and data.”
Director, NOC Operations, Major North American MSO