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Auspice accelerates MSO VoIP deployments with E-MTA loop diagnostic capabilities
Waltham, MA – May 22, 2007 – Auspice Corporation, the leading provider of real-time operations automation solutions for communications service providers, has recently introduced the ability to perform in-house wiring loop diagnostics for E-MTAs to assist cable operators successfully deliver residential voice services. This advanced troubleshooting capability has been included in the latest software release of Auspice® OpsLogic® ServiceManager and is targeted primarily at customer service representatives, network operations and field technicians who can now remotely diagnose in-house wiring related issues that cause voice service disruptions.
The ability to remotely perform in-house wiring diagnostics with E-MTAs is critical as internal MSO data suggests that more than 25% of the problems related to delivering voice services are in-house wiring issues. These diagnostics, which can be performed in real time, will lead to rapid fault isolation and shorter Mean-Time-To-Repair (MTTR). Furthermore, MSOs can identify in-house wiring issues prior to day-of-installs resulting in higher levels of service delivery.
Auspice continues to deliver enhanced diagnostic capabilities within their OpsLogic Software Suite to enable MSOs to achieve their service delivery goals. The in-house wiring loop diagnostic capability is a result of integration with leading E-MTA vendors such as Arris, Motorola, Thompson and SA. The in-house loop diagnostic will:
- Reduce customer churn and improve the overall service experience resulting in increased customer satisfaction
- Reduce operational costs by eliminating trouble tickets related to inside home wiring issues
- Avoid unnecessary truck rolls by remotely assessing in-house wiring related issues and fixing them
Visit Auspice at SCTE Cable-Tec Expo
For an in-house wiring loop diagnostics capability demonstration, visit Auspice Corporation at Booth # 337 during the SCTE Cable-Tec Expo, June 20-22, Orlando, FL, or contact Auspice at sales@auspicecorp.com.
About Auspice
Auspice provides service assurance products that automate manual operation support processes for North America’s leading MSOs and communications service providers. Auspice products monitor, integrate and correlate events across diverse network environments providing real-time monitoring, analysis and integration into customers’ network operations center (NOC), customer support, and field service operations to proactively manage all their IP-based broadband services. Through intelligent automation, Auspice solutions deliver, customers realize tangible, documented business benefits that include increased reliability and operational efficiencies that deliver superior customer experiences and improve the bottom line. Founded in 1997, Auspice (www.auspicecorp.com) corporate headquarters are located at 130 Turner Street, Waltham, MA.
For more information, contact:
Alan Poon
Director of Marketing
Auspice Corporation
781-398-3220
apoon@auspicecorp.com
Auspice and TLX are registered trademarks of Auspice Corporation.
“Now we have a unified tool that gives our technicians a single view across multiple services – voice, video and data.”
Director, NOC Operations, Major North American MSO