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BRESNAN COMMUNICATIONS TO DEPLOY AUSPICE TLX-BASED OpsLogic ServiceManager
Integrated, automated, and scalable VSM solution will enable Bresnan to address HFC plant management for enhanced Voice Service reliability and increased operational efficiency.
Framingham, MA ― June 15, 2005 ― Auspice® Corporation announced that it has signed a license agreement with Bresnan Communications, a leading cable Multi-System Operator (MSO) serving customers in the Rocky Mountain states of Colorado, Montana, Wyoming, and Utah. The agreement enables Bresnan Communications to deploy Auspice's industry-leading TLX® -based VSMô (VSM) enterprise-wide for Voice-over Internet Protocol (VoIP) service to its customers.
Fully integrated and unifying a comprehensive array of operations automation capabilities under a single application, Auspice TLX-based OpsLogic® ServiceManager addresses key challenges in multiple broadband service management, including:
- comprehensive DOCSIS device inventory monitoring and unified network surveillance
- diagnostics of HFC plant outages and performance to pinpoint the root cause of events
- event correlation and automated trouble ticket investigation, and
- integrated, interactive customer care and technical support capability based on information from various components of the service network
ìThe Auspice TLX automation platform is a proven platform deployed at major MSOs. We intend to leverage that to support the time-to-market deployment of our IP-based telephony services,î said Lenny Higgins, Senior Vice President, Advanced Services, Bresnan Communications.
ìWe expect Auspice VSM to greatly enhance the individual subscriber's experience with our broadband services and allow us to meet our expectations and demand for quality and reliability, while improving our operational efficiency.î added Shawn Fisher, Vice President, Advanced Services Technology, Bresnan Communications.
Auspice's TLX-based OpsLogic ServiceManager will enable Bresnan to reduce manual processes that operations and network support staff do to access, aggregate, and correlate network health and service status and intelligently respond to conditions. The automation of these time-consuming, repetitive processes will allow Bresnan's operations staff to proactively manage their networks and result in higher levels of service reliability and faster mean-time-to-repair.
ìWe are very excited about working with Bresnan Communications as they expand their services and reach. This partnership further demonstrates Auspice's commitment to the innovative, forward-looking operators in the cable industry.î says Will Yan, Executive Vice President of Sales and Business Development, Auspice Corporation. ìIt also represents a major milestone in our efforts to build a scalable business model to service the market beyond the few largest MSOs. Auspice understands the challenges and opportunities of MSOs today, and we've proven our commitment to help them meet those challenges by offering competitive, integrated solutions for a multitude of IP-based services.î
About Auspice
Founded in 1997, Auspice, The Enterprise Control Software Company, is the first commercial developer of an enterprise control software platform that enables the extended enterprise to manage disparate technology infrastructure in an orchestrated manner to dramatically improve ROI. With its roots in the modern-day manned space program, Auspice's TLX platform was originally developed for mission-critical and complex operational environments, such as the International Space Station (for NASA), which are characterized by heterogeneous systems that demand absolute reliability.
Auspice is also the developer of the TLX-based OpsLogic Broadband Solution Suite ó a set of integrated operations automation applications for broadband service providers. OpsLogic was developed on and can be extended with the Auspice TLX platform to meet the specific needs of individual service providers. Auspice TLX and Auspice OpsLogic applications are currently deployed at leading North American MSOs. Visit www.auspicecorp.com.
For more information, contact:
Alan Poon |
Auspice and TLX are registered trademarks and OpsLogic is a trademark of Auspice Corporation.
“Now we have a unified tool that gives our technicians a single view across multiple services – voice, video and data.”
Director, NOC Operations, Major North American MSO