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AUSPICE® TLX® 4.0 PLATFORM ADVANCES STATE-OF-THE-ART FOR OSS AUTOMATION

New Release of Auspice TLX 4.0 for Automating Broadband Service Provider Operations

Anaheim, Calif. ― December 3, 2003 ― Today at the Western Show, Auspice Corporation, a leading provider of real-time operations automation software, unveiled the next generation of its TLX® Real-Time Systems Integration and Operations Automation Platform. The latest version of the software, TLX Release 4.0, ushers in a new era of operations support systems (OSS) by enabling service providers to more easily and effectively automate network operations center, customer care and field service processes. The new version of TLX features expanded out-of-the-box operations automation tools, including collaborative, distributed development capabilities, new target system interfaces and web services extensions.

Using TLX 4.0, service providers can dramatically increase their operations' reliability and efficiencies by automating processes across their existing business and operations support systems (e.g., billing, CRM, provisioning, network management, trouble ticketing systems, etc.) and network elements (e.g., CMTSs, subscriber modems, HFC plant elements, switches, etc.).

"In this dynamic, hyper-competitive environment, service providers need solution development platforms for fast time-to-market, for easily extending solutions and for lowering on-going solution maintenance and support costs," said Rick Berthold, Auspice CTO and Executive VP of Engineering. "TLX 4.0 delivers all this ― and it incorporates enhanced features that help providers to launch and manage new services, such as home networking, VoIP and digital video, to develop tiered IP service levels and to manage their traditional broadband services for higher reliability at lower operating costs."

Next-Generation Operations Automation Platform: Auspice TLX 4.0

Auspice TLX has been used by major cable providers since 2000 to automate support processes as wide- ranging as network event monitoring and correlation, root cause analysis, intelligent trouble ticketing and customer support processes.

Introduced today, Auspice TLX 4.0 includes new Target Interface Library (TIL) components. These add to TLX's extensive preprogrammed library of interfaces, which direct automated processes (such as real-time data collection, event correlation and system behavior) on distributed databases, applications and hardware.

More functional than common application interfaces or plug-ins, TIL components include highly reliable multiprotocol middleware for true out-of-the-box integration.

New interfaces include:

• Remedy's Action Request System (trouble-ticketing software)
• Java Messaging Service
• TL1 protocol
• SMNP Versions 1 and 2
• SQL database stored procedures
• HTTP client web server encryption
• Visibility Interface Adapter (VIA) for web services.

Auspice TLX 4.0's MetaScript Development Environment (MDE) now includes powerful distributed development and graphical user interface features, making it easy for dispersed staff ― as well as staff with limited programming experience (such as typical NOC technicians) ― to quickly build new or extend existing operations automation solutions.

New MDE features include:

• Graphical, high-level visualization of operations-support process flows
• Web-based interfaces to development tools
• Platform-independent browser support
• Thin-client/server support for integrated, collaborative team development.

TLX-based Solutions Span Network, Customer Service and Field Service Operations

Deployed for a range of solutions, TLX offers dramatically fast deployment and return on investment for service provider operations.

TLX can be used to automate a service provider's best practices for a wide range of process, such as:

• Intelligent device and network outage and health monitoring
• Real-time cross-service event correlation, root cause and scope-of-failure analysis and resolution
• Intelligent, correlated and automated trouble ticketing/trouble ticket resolution
• Automated service delivery and device/resource provisioning and auditing
• Interactive customer support tools for fast issue resolution and customer relationship management
• Real-time capacity planning and resource allocation
• IP address provisioning management
• Web service implementation and management.

TLX's advantages over other platforms and methods include:

• Decision logic-centric ― versus data manipulation-centric ― for optimal, real-time operations automation
• Architecture for ultra-fast solution development, deployment and ROI
• Linear scalability handles millions of devices, systems, events and processes
• Easy solution maintenance and extensibility that lowers IT costs and protects IT investments.

About Auspice

Founded in 1997, Auspice, The Enterprise Control Company, is the first commercial developer of an enterprise control software platform that enables enterprises and service providers to manage disparate technology infrastructure in an orchestrated manner to dramatically improve operations reliability and efficiency. With its roots in the modern-day manned space program, Auspice’s TLX platform was originally developed for mission-critical and complex operational environments, such as the International Space Station (for NASA), which are characterized by heterogeneous systems that demand absolute reliability. Auspice is also the developer of the TLX-based OpsLogic Broadband Solution Suite — a set of integrated operations automation applications for broadband service providers. The OpsLogic Solution Suite was developed on and can be extended with the Auspice TLX platform to meet the specific needs of individual service providers. Auspice TLX and Auspice OpsLogic applications are currently deployed at leading North American service providers. Visit www.auspicecorp.com.

For more information, contact:

David Hayward Director of Marketing Auspice Corporation (508) 626-0033, Ext. 220 dhayward@auspicecorp.com

Auspice and TLX are registered trademarks and OpsLogic is a trademark of Auspice Corporation.

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