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AUSPICE CORPORATION TEAMS WITH BROADBAND INSIGHTS IN STRATEGIC ALLIANCE
Alliance Represents the First Totally Integrated Solution for Broadband Network Operations Center and Business Operations Management; Combines Proven Technology with Critical Industry Business Expertise to Address Operational and Business Process Issues Faced by Today's Service Providers.
ANAHEIM, CA — Dec. 4, 2002 — Auspice Corporation, The Enterprise Control™ Company, and Broadband Insights(sm) today announced a strategic alliance to offer Broadband 360°™ — a next-generation broadband business and operations solution leveraging Auspice's proven OpsLogic® Broadband Solutions Suite. This solution will also combine the knowledge base, industry expertise, and professional services experience of Broadband Insights. Broadband Insights(sm) is a business and technology consulting group of senior-level broadband industry executives founded and led by broadband industry veterans Lisa Lee and Jim Wood.
"Auspice is excited about working with a group of recognized industry experts to bring business solutions to a market that is experiencing dynamic changes. With this alliance, Auspice can further extend its commitment to deliver innovative broadband operations solutions. Our joint effort aims to help service providers reduce customer service response latency, improve overall quality of service, optimize utilization of deployed assets, and reduce the overall cost of operations while meeting the demands of profitable customer acquisition and retention goals." said William Yan, Vice President of Business Development at Auspice Corporation.
Rick Berthold, Chief Technology Officer of Auspice added, "Together, we are focusing on solving the day-to-day operational problems, while also laying the strategic foundation for tomorrow's systems integration and real-time decision processing challenges. Broadband Insights(sm) brings a distinguished track record of delivering successful consulting and professional services solutions to leading companies across the broadband industry."
Lisa Lee, CEO of Broadband Insights(sm) commented, "This alliance represents a tremendous opportunity to help the broadband community deploy and manage their technology infrastructure, while helping to increase customer satisfaction through more reliable services. Our deep understanding and combined years of hands-on experience in applying technology to bring about measurable operations results has won us the trust and confidence of broadband industry leaders. Our alliance with Auspice represents a tremendous opportunity to help the broadband community."
Auspice® and Broadband Insights(sm) will work together to market Broadband 360°™ — an innovative and proven suite of broadband solutions complimented by professional services with professionals averaging 15 to 20 years of Broadband experience. The solutions address the challenges of managing cross-network environments comprised of network, customer service, and field operations. Through intelligent monitoring, advanced correlation of devices with business applications and executing dynamic business rules in real time, these solutions help broadband service providers more effectively manage their networked operations to improve overall customer care and business profitability. "The Auspice OpsLogic® Broadband Solution Suite, based on Auspice's TLX® open-architecture infrastructure, delivers customers the proven, open-system capability required to seamlessly integrate disparate networked applications, devices and systems," said Broadband Insights(sm) CTO Jim Wood. "The broadband service community will benefit from a mature technology that has supported the mission-critical International Space Station program at NASA and also been proven at leading Broadband service providers on a national scale, to cost-effectively address the full range of operational challenges present in today's dynamically changing network environment."
ABOUT AUSPICE CORPORATION
Auspice, The Enterprise Control Company, is the first commercial developer of an enterprise control software platform that enables the extended enterprise to manage disparate technology infrastructure in an orchestrated manner to dramatically improve ROI. With roots in the modern day manned-space program, Auspice TLX® was originally developed for mission-critical and complex operational environments, such as the International Space Station, which are characterized by heterogeneous systems that demand absolute reliability. Auspice is also the developer of the OpsLogic® Broadband Solutions Suite, running on the reliable TLX® platform — an integrated service provider operations solution for broadband service providers. This suite of business and operations solutions provides proven technology to streamline the enterprise integration, automation, business management, customer service, physical plant and field technician functions, including network monitoring in real-time, to deliver a total view of the enterprise.
For more information, visit booth # 3506 at Broadband Plus, The New Western Show, or the company's Web site at www.auspicecorp.com.
ABOUT BROADBAND INSIGHTS(sm)
Broadband Insights(sm), founded and led by broadband industry veterans Lisa Lee and Jim Wood, is a consulting group consisting of senior-level broadband industry executives and broadband business and technology professionals averaging 20 years of broadband industry experience. It brings years of hands-on experience and skills in solving the day-to-day business and technical problems both at the strategic and tactical levels, domestically and internationally. Broadband Insights(sm) has successfully delivered innovative service solutions that have enabled clients worldwide to leverage the latest technology to better manage complex environments, to achieve operational excellence.
For more information contact:
| David Hayward Director of Marketing Auspice Corporation (508) 626-0033, Ext. 220 dhayward@auspicecorp.com |
Lisa Lee CEO Broadband Insights (303) 471-5633 leelisamarie@aol.com |
“Now we have a unified tool that gives our technicians a single view across multiple services – voice, video and data.”
Director, NOC Operations, Major North American MSO