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CSC CHOOSES AUSPICE TLX® PLATFORM AS THE FOUNDATION TECHNOLOGY FOR ITS INNOVATIVE PROACTIVE SERVICE MANAGEMENT (PSM) SOLUTION FOR THE COMMUNICATIONS MARKETPLACE
Recognizing the rapidly changing communications industry landscape, PSM addresses the challenges confronting today's service providers by utilizing Auspice TLX to maintain higher network reliability and reduce operational costs.
Framingham, MA - September 3, 2002 - Auspice Corporation
Auspice Corporation, The Enterprise Control™ Company, announced today that it has entered into an alliance with Computer Sciences Corporation (NYSE: CSC), one of the world's leading consulting and information technology (IT) service firms. Under this alliance, CSC will employ the Auspice TLX enterprise control software platform as the supporting technology for its new communications industry solution - Proactive Service Management (PSM).
Using Auspice TLX as the underlying platform, CSC's PSM solution delivers key functionality to communications companies resulting in benefits that include increased operational reliability and performance, faster time to market, reduced cost of ownership, and rapid ROI.
"In developing PSM our goal was to create a comprehensive solution for the communications industry that combined technology, industry and operational expertise, program management, and business acumen to integrate and automate operational systems resulting in dramatically improved service levels at reduced cost. We chose Auspice TLX to serve as the technology foundation for PSM for several reasons including: its unique ability to bridge the two worlds of network operations and back-office systems, a demonstrated robust and scalable architecture based on roots in the NASA space program, accelerated application development, and its capability for end-to-end control," said David Zevenbergen, a partner with CSC's Consulting Group.
A key driver for the development of the PSM solution is the increased pressure that communications companies are experiencing to drive down operational costs while increasing levels of network reliability. Further compounding the complexity and challenges inherent in today's communications environment are factors such as increased customer service expectations, network expansion, operational acquisitions, and the proliferation of networked elements. CSC's Proactive Service Management solution facilitates service provider objectives by providing a solution that effectively bridges the communications network and its devices with front and back-office personnel and systems. Utilizing the Auspice TLX enterprise control platform, PSM delivers key functionality to service providers in the areas of: capacity planning, preventive maintenance, provisioning audits, dispatch management, Network Operations Center management, customer trouble ticket resolution, and technician service support.
In a recent PSM implementation, a large broadband communications company achieved significant efficiency increases including the elimination of 90% of the manual processes used to support network surveillance and the automation of 75% of the technical problem identification processes. Further, within 4 months of operation, Mean Time To Repair (MTTR) was reduced by 30%.
"The IT integration methodologies of the last twenty years must be challenged with new and innovative software and service solutions that are designed to provide immediate and real business benefits that fit in seamlessly with existing business operations. Through our roots in the space program, and even today, the vision for Auspice TLX is a complete end-to-end solution that effectively integrates, automates, and manages in environments that are characterized by a disparity in applications, data, devices and systems," commented Rick Berthold, Chief Technology Officer at Auspice. "Communications companies will benefit immensely from the PSM solution through gaining enhanced flexibility and rapid deployment capability in response to difficult operational challenges. We are excited to have Auspice TLX as the software foundation for this important solution."
ABOUT AUSPICE
Auspice is the first commercial developer of an enterprise control software platform that enables the extended enterprise to manage disparate technology infrastructure in an orchestrated manner to dramatically improve ROI. With roots in the modern day manned-space program, Auspice TLX was originally developed for mission critical and complex operational environments, such as the International Space Station, which are characterized by heterogeneous systems that demand absolute reliability. For more information, visit the company's Web site at www.auspicecorp.com.
ABOUT CSC
CSC, one of the world's leading consulting and information technology (IT) services firms, helps clients in industry and government achieve strategic and operational results through the use of technology. The company's success is based on its culture of working collaboratively with clients to develop innovative technology strategies and solutions that address specific business challenges.
Having guided clients through every major wave of change in information technology since 1959, CSC combines the newest technologies with its capabilities in consulting, systems design and integration, IT and business process outsourcing, applications software, and Web and application hosting to meet the individual needs of global corporations and organizations. With more than 66,000 employees in locations worldwide, CSC had revenues of $11.5 billion for the 12 months ended June 28, 2002. It is headquartered in El Segundo, Calif. For more information, visit the company's Web site at www.csc.com.
For more information contact:
| David Hayward Director of Marketing Auspice Corporation (508) 626-0033, Ext. 220 dhayward@auspicecorp.com |
Jane Peugh Marketing Strategist CSC Consulting Group (781) 290-1681 jpeugh@csc.com |
“Now we have a unified tool that gives our technicians a single view across multiple services – voice, video and data.”
Director, NOC Operations, Major North American MSO