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INSIGHT COMMUNICATIONS SELECTS THE AUSPICE OPSLOGIC™ SUITE OF SOLUTIONS TO IMPROVE EFFICIENCY, ENHANCE CUSTOMER SERVICE CAPABILITIES, AND REDUCE OPERATIONAL COSTS
Cable Television Operator Utilizes Leading Edge Enterprise Control Software Offering for High-Speed Data Operations- Bridging Worlds of Network Operations and Back-Office Systems
Framingham, MA - August 1, 2002 - Auspice Corporation
Auspice Corporation, the first commercial developer of enterprise control software, announced today that Insight Communications, Cablevision Magazine's "2001 Cable Operator of the Year," will use the Auspice OpsLogic CMEx and Auspice OpsLogic Service Visibility Portal solutions to streamline the integration, automation, and management of customer service functions, network monitoring and management for the company's high-speed data service offerings.
As part of Insight's ongoing commitment to quality customer care and efficiency, Insight selected Auspice OpsLogic solutions to provide enhanced services and operations functionality for their high-speed data business. Insight joins several other leading multi-system operators (MSOs) in selecting solutions from Auspice.
The Auspice OpsLogic solution suite allows Insight Communications to enhance integration, automation, and management of the diverse systems, databases, and applications that comprise their extended operational environment. The Auspice OpsLogic™ Service Visibility Portal offers Insight Communications' support personnel unparalleled access to complete account information via the web, wireless, and interactive voice response channels. Using unique subscriber information such as MAC Address, Customer Telephone, or Account Number, Auspice OpsLogic will aggregate data from different sources so that Insight personnel can obtain a meaningful and singular view into comprehensive information on account status, node status, modem configuration, and performance metrics --- thus allowing for quick and expedient resolution of problems.
The Auspice OpsLogic suite also enables Insight to implement industry and company-specific business logic. As a result, support tasks can be automated, thereby freeing service personnel to focus on high-order, high-touch customer service issues.
Insight Communications selected Auspice OpsLogic for its unique enterprise control features including quick ROI, short development and implementation, and the capability to bridge Insight's network operations environment with back-office systems.
The Auspice OpsLogic solution for communication companies is based on the company's enterprise control platform, Auspice TLX®, that allows today's businesses to deploy intelligent infrastructures that effectively integrate, automate, and manage today's extended enterprise.
"As communication markets continue to experience price pressures coupled with service demands, it is critical to search for ways to achieve higher levels of efficiency and cost savings through technology," remarked James Stewart, Insight's Senior Vice President, High-Speed Data Operations. "By utilizing the Auspice OpsLogic family of solutions, Insight Communications will gain a valuable competitive edge through reduced costs, improved operational efficiency, and enhanced customer service."
ABOUT AUSPICE
Auspice is the first commercial developer of an enterprise control software platform that enables the extended enterprise to manage disparate technology infrastructure in an orchestrated manner to dramatically improve ROI.
With roots in the modern day manned-space program, Auspice TLX was originally developed for mission critical and complex operational environments, such as the International Space Station, which are characterized by heterogeneous systems that demand absolute reliability.
ABOUT INSIGHT COMMUNICATIONS
Insight Communications (NASDAQ: ICCI) is the 9th largest cable operator in the United States, serving approximately 1.4 million customers. The company is highly concentrated in the four contiguous states of Illinois, Kentucky, Indiana and Ohio. Named "2001 Cable Operator of the Year" by Cablevision Magazine, Insight specializes in offering bundled, state-of-the-art services in mid-sized communities, delivering analog and digital video, high-speed data and the recent deployment of voice telephony in selected markets to its customers.
For more information contact:
| David Hayward Director of Marketing Auspice Corporation (508) 626-0033, Ext. 220 dhayward@auspicecorp.com |
“Now we have a unified tool that gives our technicians a single view across multiple services – voice, video and data.”
Director, NOC Operations, Major North American MSO