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AUSPICE INC. DEMONSTRATES THE AUSPICE TLX BASED INTELLIGENT NETWORK OPERATIONS CENTER (INOC) AT ANNUAL SCTE CONFERENCE AND EXPO
Las Vegas, NV - June 5, 2000 - Auspice Inc
Auspice Inc.™, a leading provider of operations management solutions for the Broadband network and Internet-based service providers, and the developer of Auspice TLX™, a revolutionary Internet software infrastructure, demonstrates the next generation in fully integrated service provider operations at the annual Society Of Cable Telecommunications Engineers (SCTE) Conference and Expo. This demonstration, called the Auspice INOC (Intelligent Network Operations Center), demonstrates how Auspice TLX™, a rapid integration and execution infrastructure, enables a systematic way to move the service provider from mostly manual and disconnected operations management to a fully integrated, intelligent network operations center.
In Auspice INOC, devices and applications-inside or outside-are continuously monitored, passively or actively, for automated fault detection analysis and event-based monitoring and control. Event-driven data is collected from individual systems, correlated with other events and analyzed using predefined operations logic for fast, accurate root cause analysis. Appropriate staff are automatically notified and a trouble ticket filled out with both the raw data and correlated information needed to solve the problem quickly and accurately. First-and-second level responses can be taken automatically, 24x7, such as sub-system reset, load balance or backup system switch-over, keeping systems up until appropriate repairs can be made. Accurate system health information, automatically correlated with customer account information, integrated physical plant mapping software and other network management resources provide precise focus on effected problem areas, enabling rapid, effective use of critical maintenance personnel. The Auspice INOC also extends this system health information, in real-time, directly to Customer Relationship Management (CRM) applications, support systems, and devices for a highest level of customer service.
In the Auspice TLX enabled INOC, the right people have the right information at the right time to make the right decision about your network and business systems so you can ensure availability, performance and proactive customer service. The first customer that calls to report a problem is told 'We know there is a problem affecting your neighborhood. We know what the problem is. And it should be repaired within the hour'. "The INOC demonstrates the next generation in fully integrated real-time management solutions enabled through the powerful Auspice TLX integration and automation infrastructure" says Rick Berthold, CTO and Chief Architect at Auspice Inc, "This demonstration represents the future for e-business and network-based service provider operations. But it is not just a concept; it is being deployed with Auspice solutions at several large MSOs today".
The INOC solution, implemented with Auspice TLX, provides a proactive approach to problem detection, root-cause analysis and resolution. This significantly reduces customer account management and plant maintenance costs, while improving service availability and customer satisfaction. These result in an immediate ROI for the next-generation service provider.
ABOUT AUSPICE INC.
Auspice, Inc. is a leading provider of software technology and real-world solutions for the operations challenges faced today by broadband companies, Internet-based service providers, and global enterprises. Auspice TLX™ - originally built for the International Space Station - is a powerful Internet integration infrastructure that enables rapid definition and orchestrated execution of any integration, automation or operations control solutions over diverse networked components. The Auspice OpsLogic® family - built on one of the most reliable integration platforms available, Auspice TLX™ - are ready-made yet highly extensible automated solutions that help broadband and Internet-based service providers meet the challenges of an operations-intensive environment. Auspice, Inc., founded in 1997 and headquartered in Framingham, MA, is privately held. Additional information can be found at www.auspicecorp.com.
For more information contact:
| David Hayward Director of Marketing Auspice Corporation (508) 626-0033, Ext. 220 dhayward@auspicecorp.com |
“Now we have a unified tool that gives our technicians a single view across multiple services – voice, video and data.”
Director, NOC Operations, Major North American MSO